Meet Your Local IT Company
About Us
IT Consulting Since 2013
Qamarapple is a leading contact center outsourcing service provider to small and large enterprises. We deliver services related to both technical and non-technical domains, including live chat & email support. Experience the excellence of best-in-class IT services for a wide range of computing devices and web products.
Services offered
We deliver a wide range of outsourcing solutions which is further high on productivity, results-oriented, meeting all quality parameters, but low on costs, therefore it adds immense value to our clients.
Remember the days when trousers were so wide they occupied two postcodes? The taped backup is out of date. Server & PC Virtualisation, Online Data Backup
Business Continuity
Downtime sounds so downbeat. Whereas uptime is, well, upbeat. Let’s keep your business up and doing business.
Office 365 & Hosted Email
We keep your business up in the air so much, that we should be professional jugglers.
End-User Support
We offer a diverse range of offshore remote services to suit varied customer needs.
These include services to:
Troubleshoot internet service problems. Diagnose computer hardware problems.
Provide assistance for the various operating system, including macOS, Windows, and Linux problems. Get corporate helpdesk for all Apple products and Windows devices.
Offshore remote technical support to us and get both Level 1 and Level 2 support.
Get remote IT support over the chat, contact our Helpdesk Access online experts (through phone, chats, or e-mail). A comprehensive guide to self-support and troubleshooting issues. Outsource remote technical support to us and reduce costs.
Round the Clock
Days A WEEK
9 Years, and Counting
Why choose us
Why outsourcing your requirements to us would be a better decision.
- We provide 24*7 IT helpdesk and contact center support.
- Transparency in work-related communication and punctually updating our clients on day-to-day work status.
- Efficient quality control under the surveillance of expert quality analysts. Effective planning of workflow to ensure consistency in performance.
- Use of advanced security equipment to enable restricted access to the database.
- Why are we different from other service providers?
- Close monitoring of every step until service delivery takes place.
- Optimization of the process in a manner that helps in achieving client goals quickly.
- Adherence to turnaround time and quality standards.
- Deployment of innovative technology to maximize the convenience of customers, QACSPL acts as a strategic partner for your organization by delivering services that facilitate the growth of your business.
- We intend to function as an extension of your business so that you can focus on your core business and revenue-generating functions, while we manage your customer service function.
Our top priority to deliver the best customer experience on the very first contact and hence we strive to recruit only those resources that are at the top of their trade. We train our agents to align themselves with your business goals and ultimately become the voice of your company and attain the moment of truth on every call they receive.
Quality
Delivering a high quality of services to our valuable clients is one of the key KPIs and this helps us retain the trust of our clients in us. We believe investing
in our employees in the form of trainings and workshops helps us up-skilling our employees, which in turn helps us achieve a higher quality of services
being delivered.
Results
With the help of the right skills and quality parameters, our agents have been successful in delivering better and better results in all domains like web designing, monitoring for ongoing tech issues, and more.
Our Mission
We have an unwavering commitment to operate with integrity and align ourselves with the business goals of our clients to deliver the best services and succeed
in achieving business goals.
Our Values
We manage our business based on the following core values:
Respect – We acknowledge and value individual differences and contributions; treat our colleagues, partners, and clients with respect.
Integrity – We conduct business honestly and treat colleagues, partners, and clients ethically. We follow through on promises, keep commitments and strive
for every client’s success.